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In the present difficult times of COVID-19 pandemic, New Delhi Municipal Council (NDMC) is facilitating its citizens to avail the 49 civic services through online mode. It is the endeavor of NDMC to facilitate people through the use of technology. The pace and growth of urbanisation in India pose enormous challenges to urban governance.
During the lockdown period, NDMC strived to increase the number of online services to facilitate the citizens as well as its employees, thereby eliminating the need for them to physically come to NDMC offices.
NDMC has taken several IT-based initiatives through technology intervention for strengthening e-Governance and m-Governance to improve efficiency and effectiveness in providing civic services to citizens in an equitable, non-discretionary, and transparent manner.
To overcome this limitation, NDMC is increasingly trying to take their services and interactions with the citizens on the website and mobile platform. Accordingly, NDMC has introduced 49 online services on the NDMC website to facilitate the citizens.
NDMC has also implemented the Single Sign On (SSO)/Identity Access Management to improve the user experience and enhance security to citizens/employees/pensioners and others (as and when required) accessing applications through the internet and intranet.
In this solution, 39 citizen services and 3 NDMC employees services have been placed for access to avail the services through single login after making the registration. NDMC is the first municipality that has implemented the Single Sign On (SSO) Services to impart the services to citizens as well as their employees.
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Sr. No. |
Service Name |
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1. |
Electric Load Enhancement |
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2. |
Electricity Bill Payment |
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3. |
New Water Connection |
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4. |
Water Bill Payment |
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5. |
Estate bill Payment |
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6. |
Monitoring of Water Quality |
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7. |
Reconnection/Disconnection Filter Water |
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8. |
Vendor Payment Details |
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9. |
Building Plan Approval Application |
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10. |
Booking of Parks (Central park, Nehru park and Palika Park) |
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11. |
Booking of Barat Ghar |
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12. |
Online Admission for swimming pool |
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13. |
View Medicine Stock |
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14. |
Property Tax Payment |
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15. |
Mutation of Properties |
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16. |
Vendor Bill Tracking |
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17. |
Inclusion of Children’s name in Birth Certificate (0-12 months) |
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18. |
Yellow Fever Vaccination |
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19. |
Issue of Birth Certificate |
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20. |
Issue of Death Certificate |
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21. |
License for Dangerous and Offensive Trade Under Sec. 327 |
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22. |
Renewal / Grant of Lodging House License in NDMC |
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23. |
M-Challan |
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24. |
e-Waste Management System |
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25. |
Right to Information System |
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26. |
New Electricity Connection |
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27. |
Citizen-LAD Scheme |
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28. |
Special Indenting Services |
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29. |
Road Cutting Permission |
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30. |
RWA Feedback |
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31. |
Connection and Disconnection of Electricity |
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32. |
Water Tanker / Trolleys Booking |
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33. |
Connection and disconnection in Govt. accommodations for issue of No Dues Certificate |
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34. |
Reduction of Electric Load. |
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35. |
Change of name/transfer of Electricity connection. |
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36. |
Temporary Electric Connection for marriage/function/event. |
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37. |
Temporary Electric Connection for construction /long term. |
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38. |
Re-Connection of Electric Connection after making the payment (on-account of non-payment) |
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39. |
Meter Testing. |
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40. |
Sanction of old age pension. |
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41. |
Sanction of handicapped pension. |
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42. |
Sanction of widow pension. |
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43. |
|
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44. |
To lodge the complaint of electricity grievance on Electricity Consumer Redressal Forum (ECGRF) |
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45. |
Application for intent to seek connectivity of Renewal Energy System |
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46. |
Application for registration of the scheme for Renewal Energy System |
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47. |
Application for NOC/Intent to seek connectivity of Renewal Energy System |
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48. |
Pay Estate bills |
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49. |
Apply for change in name of water connection |